At the beginning of December 2016, good news came from the forefront of the market. The product transformation project tailored for our customers was a success!
A coal-bed methane utilization company limited by shares in Shanxi, whose main business is the comprehensive development and utilization of coal-bed methane, purchased 14 high-voltage soft-start cabinets from a joint-venture electric company in Shanghai. After more than two years of use, several equipment had failed for a long time. At this time, the manufacturer could not be contacted, and it was found out that the other party had stopped production for a long time. The market is so cruel, the waves are scouring the sand, and many companies that do not have the ability to resist risks have been eliminated.
The operating losses caused by equipment failures to customers are increasing day by day. At the time when it was unable to do anything, Renault's dealers learned of this situation and recommended Renle to help solve it. With an attitude of giving it a try, the customer contacted Renault headquarters.
Renle understands the urgency of solutions for customers. After receiving the request, the project department timely feedbacks the information to the relevant departments, and convenes technical personnel to conduct analysis and research, determine the maintenance plan, evaluate the technological transformation process, and provide customer support based on the consideration of technology update, safe operation, and reduction of energy consumption. He created a set of solutions, and dispatched skilled after-sales engineers Wang Guan, Ye Fei, and Pan Fang from the second line to the scene immediately.
Braving the coldness of the early winter, the Renault people came to the customer site and started the renovation project. We removed the scrapped internal parts of the high-voltage soft starter one by one, kept the shell, and then put the Renle power components, PT, CT, vacuum contactor, etc. , Carefully install into the original cabinet...
After installation, low-voltage debugging and normal operation; high-voltage with motor, normal operation. The customer's acceptance was fully qualified, very pleased, and highly praised for Renault's fast service.
This type of renovation project can save customers about 30% of the cost, and Renle's integrated energy efficiency management solution makes new achievements.
Through this case, our signal to the market is: no matter which high or low voltage soft starter the customer uses, if repair or modification is needed, if you can’t contact the original manufacturer, please contact Renault. We all attach great importance to customer needs and plan carefully. We have nearly 20 years of industry accumulation, strong and more professional! We have enough advantages in technology and service to be your trust!
This case has also inspired us. In the future, we will actively visit and contact some new and old customers to help you rebuild similar products that have been in disrepair and provide Renault's advanced energy-saving and efficiency-enhancing products and solutions.
Renle is committed to providing high-quality products and services to global industrial automation customers.
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